Patient Rights and Responsibilities

Oasis Counseling Center LLC, doing business as Oasis Behavioral Health, is committed to providing ethical, respectful, safe, and person-centered behavioral healthcare.

Every client or patient has the following rights, subject to applicable law and any clinically appropriate limitations.

Your Rights

As a client or patient of Oasis, you have the right:

To be treated with courtesy, consideration, dignity, and respect.
To receive care without unlawful discrimination based on race, color, national origin, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, veteran status, diagnosis, source of payment, or another characteristic protected by law.
To be free from abuse, neglect, exploitation, humiliation, coercion, retaliation, discrimination, and sexual misconduct.
To receive services in an appropriate and reasonably available setting.
To know the names, professional roles, and credentials of the individuals providing your care.
To receive understandable information about your assessment, diagnosis when appropriate, proposed services, treatment goals, expected benefits, material risks, reasonable alternatives, and the possible consequences of refusing treatment.
To participate meaningfully in treatment planning, treatment-plan reviews, discharge planning, and referrals.
To provide informed consent before receiving services.
To refuse or withdraw from services except when treatment is authorized or required by law.
To ask questions and receive understandable answers concerning your treatment.
To request a change of clinician when another qualified clinician is reasonably available and the change is clinically appropriate.
To privacy during treatment and confidentiality of your communications and records as required by HIPAA, 42 C.F.R. Part 2, and Florida law.
To inspect, obtain copies of, or request an amendment to your records as permitted by law.
To request confidential communications and appropriate restrictions on certain disclosures.
To receive information about charges, insurance billing, financial responsibility, cancellation fees, and collection practices.
To be informed before participating in research, recording, observation, or non-routine educational activities and to decline when participation is voluntary.
To receive reasonable accommodations, auxiliary aids, language assistance, and accessible communications as required by law.
To have valid advance directives recognized when applicable to the services Oasis provides.
To receive appropriate referral or continuity-of-care information when Oasis cannot provide a clinically indicated service or when services end.
To submit a concern, complaint, or grievance without retaliation or an inappropriate interruption of care.
To contact an outside regulatory, licensing, civil-rights, advocacy, or accreditation organization without interference from Oasis.

Medical and Clinical Records

Your clinical and billing records are confidential and maintained in accordance with applicable federal and Florida law.

You may request:

A paper or electronic copy of your record.
An amendment of information you believe is inaccurate or incomplete.
An accounting of certain disclosures.
Confidential communication through an alternative telephone number, address, or other reasonable method.
A restriction on certain uses or disclosures when permitted by law.

Some requests must be submitted in writing, and identity verification may be required. A reasonable, cost-based fee may apply to record copies when permitted by law.

Oasis may deny or limit access in certain legally permitted circumstances. If a request is denied, we will provide an explanation and information about any available review rights.

To make a medical-record or privacy request, contact the Oasis Privacy Officer at (561) 847-3277 or Nathan@OasisCounselingFL.com.

Complaints and Grievances

You may communicate a concern or file a grievance verbally or in writing. You may speak with any staff member or contact the Oasis Grievance Officer directly.

You are not required to confront the person involved before filing a grievance. You may request assistance preparing your grievance.

A grievance should include, when available:

The name of the person affected.
A description of the concern.
Relevant dates and individuals involved.
The resolution or response you are requesting.
A safe method for contacting you.

Anonymous grievances are accepted, although anonymity may limit our ability to investigate or communicate the outcome.

Written grievances will ordinarily be acknowledged within three business days when contact information is available. Oasis aims to provide a response within 15 business days. If additional review time is reasonably necessary, we will explain the delay and provide an updated expected response date.

To submit a grievance, contact:

Privacy and Grievance Officer
Nathan Hudson, LMHC
Oasis Counseling Center LLC d/b/a Oasis Behavioral Health
7711 N. Military Trail, Suite 1014
West Palm Beach, FL 33410
Telephone: (561) 847-3277
Email: Nathan@OasisCounselingFL.com

Please use the subject line “Confidential Grievance” when submitting a grievance by email.

Oasis will not retaliate against anyone who, in good faith, asks a question, exercises a legal right, requests an accommodation, submits a complaint, reports a concern, cooperates with an investigation, or contacts an outside agency.

Outside Complaint Options

You may contact an outside agency directly. You do not have to complete the Oasis grievance process before contacting an outside agency.

Depending on the nature of the concern, outside resources may include:

U.S. Department of Health and Human Services, Office for Civil Rights: www.hhs.gov/ocr or 1-800-368-1019.
Florida Department of Children and Families, Substance Abuse and Mental Health Program Office: www.myflfamilies.com/services/samh.
Florida Agency for Health Care Administration: ahca.myflorida.com or 1-888-419-3456.
Florida Department of Health, Consumer Services Unit: www.flhealthcomplaint.gov or 1-850-488-0595.
Florida Abuse Hotline: 1-800-962-2873 for suspected abuse, neglect, or exploitation of a child or vulnerable adult.

Call 911 for an immediate emergency. For suicide or crisis support in the United States, call or text 988.

Your Responsibilities

Clients and patients are expected, to the best of their ability:

To provide accurate and complete information concerning health, medications, symptoms, treatment history, insurance, and contact information.
To inform the treatment team of changes that may affect care.
To participate in treatment planning and ask questions when information is unclear.
To follow agreed-upon treatment and safety plans or discuss barriers and alternatives with the treatment team.
To treat other clients, visitors, clinicians, and staff respectfully.
To follow applicable safety, attendance, conduct, and substance-free-environment rules.
To attend scheduled appointments or provide notice of cancellation according to Oasis policy.
To meet agreed-upon financial responsibilities and communicate promptly about insurance or payment concerns.
To respect the confidentiality of other participants encountered in group services. Although Oasis requires group members to protect one another’s privacy, Oasis cannot guarantee that every participant will comply.

Services and Locations

West Palm Beach
7711 N. Military Trail, Suite 1014
West Palm Beach, FL 33410
(561) 847-3277

Stuart
2440 SE Federal Highway, Suite 402
Stuart, FL 34994
(772) 202-2009

Substance use disorder intensive outpatient services are provided only at the West Palm Beach location. The Stuart location provides outpatient mental health counseling and does not operate as a DCF-licensed substance use disorder intensive outpatient program.